Frequently Asked Questions & Answers

No matter how much information you put out there, some questions will always remain. We are looking forward to helping you out.

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However, before reaching out to us please check the below list of most frequently asked question. This wil give us more time to answer specific questions and it saves you time waiting for reply 

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Frequently asked questions

Products & Prices

Are all products on NDK Flawless original and genuine?

Yes. We are committed to offering our customers only 100% genuine and original products. Please contact us here if you think a product listed on our website does not meet these standards.



How can I check reviews/ratings of a product before buying?

It is advised that you check what other customers have said about a product before you buy.



Are all products on NDK Flawless new and unused?

Yes, NDK Flawless only offers 100% new products. Please contact us here if you think a product listed on our website that does not meet this condition.



How can I find the right product on NDK Flawless?

You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.



Are there any hidden costs or charges if I order from NDK Flawless?

There are no hidden costs or charges when you order from NDK Flawless. All costs are 100% visible at the end of the checkout process.



Are the prices on NDK Flawless negotiable?

Prices on NDK Flawless are not negotiable.



Why do I see different prices for the same product?

Some of our products are displayed at different rate. This allows you to choose your preferred offer.



Order

How do I place an order?

Shopping on NDK Flawless is easy! Once you have found the product you want to buy, just follow the steps below: Click on 'Buy Now' to add this product to your cart Click on 'Cart' in the top right corner Register an account or Login into your existing account by entering your Email and password Enter your shipping/billing information, ensuring your address is complete and accurate choose your preferred payment option Click on 'Confirm order' to complete your order Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.



How do I know my order has been confirmed?

We'll send you an email once your order has been confirmed.



My payment was processed successfully but I didn't get any order confirmation. What should I do?

Please contact our Customer Service Team at info@ndkflawless



How can I track my order?

We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you. You can also track its status by entering your tracking number on our providers' website.



How quickly can I get my order?

We do our best to get your orders delivered by the date listed on the product page. You can find more information about our delivery timelines here.



How do I cancel my order?

You can cancel your order by ​contacting our Customer Service at info@ndkflawless.com. If your order has already been shipped, we will try to stop its delivery. You can simply reject the item on delivery and ignore any email or SMS regarding the delivery / pick-up of package.



My order is delayed, What should I do?

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to ​contact our Customer Support Team ​at info@ndkflawless.com



Why am I having trouble placing products in the cart?

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact our Customer Service Support Team at info@ndkflawless.com



I haven't received the invoice for my order. What do I do?

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact our Customer Service Support Team on at info@ndkflawless.com



Payment

How do I pay on NDK Flawless?

You can choose from the different payment methods available on NDK Flalwless. Please find below the list of available payment methods: Pay on Delivery (easy and simple at your doorstep) Credit/Debit Card You can find details of these payment methods at the final step of checkout.



What is Pay on Delivery (PoD)?

PoD stands for Pay on Delivery. With PoD, you can pay in cash or with a valid naira bank card to the delivery agent upon receipt of your order. Note: Some products, regions or pickup stations may not be available for PoD.



How do I pay with my Debit / Credit Card?

At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that NDK Flawless provides the utmost security on your payments.Click here to find out more



Are there any hidden charges like sales tax when I make a purchase on NDK Flawless?

There are no hidden charges when you make a purchase on NDK Flawless. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash for the delivery.



What steps does NDK Flawless take to prevent card fraud?

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer's details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.



Why was my Credit/Debit Card declined?

If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details. Some cards issued outside Nigeria are also not supported on NDK Flawless and may be declined. Remember that you can complete your order through Pay on Delivery and pay at your doorstep or through other available mode(s) of payment (except for some very specific regions and pickup stations).



Can I use two methods of payment when ordering online?

Sorry, we only accept one payment method per order.



Does NDK Flawless offer payment in installments?

Sorry, we don't offer payment in installments at this moment.



What is my card number, expiration date, and CVV/security PoDe?

When paying with Debit / Credit card on Jumia, we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value)/Security PoDe. Please note that NDK Flawless doesn't save your card information(unless you specify) or CVV information and you will be asked to enter it each time you purchase on NDK Flawless.



Delivery

How long does it take to receive my product?

Delivery timelines vary depending on your city and your selected product.



Can the delivery lead-time in a state vary across its different cities?

Yes, it can. Deliveries to outskirts or outer parts of a state have longer timelines. The following locations are categorized as "Other Cities" and as such, have longer delivery timelines:

Lagos
BADAGRY, EPE, IGANDO, IJANIKIN, IYANA IBA, IYANA ISHASHI, OJOKORO, OKOKOMAIKO, SEME, TOPO

Abuja
SHEDA, KUJE, KWALI, GIDAN MANGORO, IDU, KARMO, KARSHI, GWAGWA, ABAJI, ABUJA-KUJE, ABUJA-KWALI

Ogun
SANGO OTTA, OTTA TOWN, AGBARA INDUSTRIAL ESTATE, ITELE, ALAGBADO, ITELE (Ota), ITELE (Ijebu)



How can I track my order?

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on our providers' website.



Can I change my shipping address after I have placed my order?

You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. If you want to change the shipping address to a different region or city, we will have to cancel and repurchase your original order. Please contact our Customer Service Call Center at info@ndkflawless.com



I found the package open and the product seal broken on delivery. What should I do?

You should always refuse to accept any open package, as we will not accept returns of electronics products unsealed (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Center immediately at info@ndkflawless.com



I missed my delivery. What happens now?

We will attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.



Will somebody contact me before delivering the package to my location?

Yes, our delivery person will contact you to confirm your availability and exact location.



What are delivery charges?

Delivery charges are the costs undertaken by NDK Flawless and our logistics partners to bring your ordered item(s) to your doorstep.



I ordered multiple items but I have received only one item so far. What's going on?

Items sourced from different sellers are shipped separately to make sure that there is no delay in fulfilment of your order. Be rest assured that you will get all your items within the delivery period stated on the product pages of those items



Can my parcel be delivered to an office address?

Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your 'shipping address' during checkout.



Does NDK Flawless deliver outside Lagos?

NDK Flawless delivers all across Nigeria through its own logistics & external logistics partners.



Do you accept Payment on delivery for my location?

We accept Pay on Delivery in all cities across Nigeria, except for some locations.



Can I pick up my item instead of having it delivered?

Yes, this option can be chosen at the checkout step. You will be notified when your items arrive at the pickup station you chose, so you can come for pick up.
Please be informed that once available at this pickup station you will have 7 days maximum to pickup your item. After 7 days the item would be sent back to the Seller and your order, cancelled.



My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver's License, Work ID or your Passport.



Can someone collect my prepaid package on my behalf?

Yes. Please ensure your representative has the tracking number and a signed copy of your ID.



My package is cash on delivery. Can someone pick it up on my behalf?

Yes. Please ensure your representative has your tracking number.



My parcel has been reported missing. What now?

No need to worry. We will help you replace your order at no extra cost.



Other topics

How can I sign-up as a customer on  NDK Flawless?

Start by clicking "Your Account" and then sign up in the top right corner of your screen. You will then be asked to provide some basic information. When you have provided the required information, click submit to finish the sign-up process. We will send you an email to welcome you to NDK Flawless.



I have forgotten the password to my NDK Flawless account. How do I access it?

Click Your Account and then Login in the top right side of your screen. Enter your registered email address and click Proceed. Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.



How can I add a new delivery address to my account?

To add an additional delivery address to your account: Click Your Account in the top right corner of your screen (if you are logged in you would see your name there). Now click Address Book in the left side of the screen. Click on Add a New Address, enter the details of the new address and click on Save this Address.



Why do I need to provide my email address to sign up?

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.



How can I change the password of my account?

Click Your Account in the top right corner of your screen (if you are logged in you would see your name there). In the contact details box, click change Password Enter the required information and click "Submit



How can I deactivate my account?

Why not just let it be and come back to us whenever you want. However, if you still want to deactivate your account please contact our Customer Service Center at info@ndkflawless.com



Would my account be deactivated if I don't use it for a long time?

We miss you when you don't visit us enough but we never deactivate your account unless you requested it, or for exceptional cases of customers with very high repeated order rejection rate.