Frequently Asked Questions & Answers
No matter how much information you put out there, some questions will always remain. We are looking forward to helping you out.
However, before reaching out to us please check the below list of most frequently asked question. This wil give us more time to answer specific questions and it saves you time waiting for reply
Frequently asked questions
Products & Prices
Are all products on NDK Flawless original and genuine?
How can I check reviews/ratings of a product before buying?
It is advised that you check what other customers have said about a product before you buy.
Are all products on NDK Flawless new and unused?
How can I find the right product on NDK Flawless?
You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.
Are there any hidden costs or charges if I order from NDK Flawless?
There are no hidden costs or charges when you order from NDK Flawless. All costs are 100% visible at the end of the checkout process.
Are the prices on NDK Flawless negotiable?
Prices on NDK Flawless are not negotiable.
Why do I see different prices for the same product?
Some of our products are displayed at different rate. This allows you to choose your preferred offer.
How do I place an order?
How do I know my order has been confirmed?
We'll send you an email once your order has been confirmed.
My payment was processed successfully but I didn't get any order confirmation. What should I do?
Please contact our Customer Service Team at info@ndkflawless
How can I track my order?
We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you. You can also track its status by entering your tracking number on our providers' website.
How quickly can I get my order?
We do our best to get your orders delivered by the date listed on the product page. You can find more information about our delivery timelines here.
How do I cancel my order?
My order is delayed, What should I do?
We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to contact our Customer Support Team at firstname.lastname@example.org
Why am I having trouble placing products in the cart?
If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact our Customer Service Support Team at email@example.com
I haven't received the invoice for my order. What do I do?
A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact our Customer Service Support Team on at firstname.lastname@example.org
How do I pay on NDK Flawless?
You can choose from the different payment methods available on NDK Flalwless. Please find below the list of available payment methods:
What is Pay on Delivery (PoD)?
How do I pay with my Debit / Credit Card?
At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that NDK Flawless provides the utmost security on your payments.Click here to find out more
Are there any hidden charges like sales tax when I make a purchase on NDK Flawless?
There are no hidden charges when you make a purchase on NDK Flawless. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash for the delivery.
What steps does NDK Flawless take to prevent card fraud?
Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer's details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.
Why was my Credit/Debit Card declined?
Can I use two methods of payment when ordering online?
Sorry, we only accept one payment method per order.
Does NDK Flawless offer payment in installments?
Sorry, we don't offer payment in installments at this moment.
What is my card number, expiration date, and CVV/security PoDe?
When paying with Debit / Credit card on Jumia, we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value)/Security PoDe.
How long does it take to receive my product?
Delivery timelines vary depending on your city and your selected product.
Can the delivery lead-time in a state vary across its different cities?
Yes, it can. Deliveries to outskirts or outer parts of a state have longer timelines. The following locations are categorized as "Other Cities" and as such, have longer delivery timelines:
BADAGRY, EPE, IGANDO, IJANIKIN, IYANA IBA, IYANA ISHASHI, OJOKORO, OKOKOMAIKO, SEME, TOPO
SHEDA, KUJE, KWALI, GIDAN MANGORO, IDU, KARMO, KARSHI, GWAGWA, ABAJI, ABUJA-KUJE, ABUJA-KWALI
SANGO OTTA, OTTA TOWN, AGBARA INDUSTRIAL ESTATE, ITELE, ALAGBADO, ITELE (Ota), ITELE (Ijebu)
How can I track my order?
We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on our providers' website.
Can I change my shipping address after I have placed my order?
You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. If you want to change the shipping address to a different region or city, we will have to cancel and repurchase your original order.
I found the package open and the product seal broken on delivery. What should I do?
You should always refuse to accept any open package, as we will not accept returns of electronics products unsealed (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Center immediately at email@example.com
I missed my delivery. What happens now?
We will attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.
Will somebody contact me before delivering the package to my location?
Yes, our delivery person will contact you to confirm your availability and exact location.
What are delivery charges?
Delivery charges are the costs undertaken by NDK Flawless and our logistics partners to bring your ordered item(s) to your doorstep.
I ordered multiple items but I have received only one item so far. What's going on?
Items sourced from different sellers are shipped separately to make sure that there is no delay in fulfilment of your order. Be rest assured that you will get all your items within the delivery period stated on the product pages of those items
Can my parcel be delivered to an office address?
Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your 'shipping address' during checkout.
Does NDK Flawless deliver outside Lagos?
NDK Flawless delivers all across Nigeria through its own logistics & external logistics partners.
Do you accept Payment on delivery for my location?
We accept Pay on Delivery in all cities across Nigeria, except for some locations.
Can I pick up my item instead of having it delivered?
Yes, this option can be chosen at the checkout step. You will be notified when your items arrive at the pickup station you chose, so you can come for pick up.
Please be informed that once available at this pickup station you will have 7 days maximum to pickup your item. After 7 days the item would be sent back to the Seller and your order, cancelled.
My package is prepaid. Do I need to show any document when collecting it?
Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver's License, Work ID or your Passport.
Can someone collect my prepaid package on my behalf?
Yes. Please ensure your representative has the tracking number and a signed copy of your ID.
My package is cash on delivery. Can someone pick it up on my behalf?
Yes. Please ensure your representative has your tracking number.
My parcel has been reported missing. What now?
No need to worry. We will help you replace your order at no extra cost.
How can I sign-up as a customer on NDK Flawless?
I have forgotten the password to my NDK Flawless account. How do I access it?
How can I add a new delivery address to my account?
Why do I need to provide my email address to sign up?
Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.
How can I change the password of my account?
How can I deactivate my account?
Why not just let it be and come back to us whenever you want. However, if you still want to deactivate your account please contact our Customer Service Center at firstname.lastname@example.org
Would my account be deactivated if I don't use it for a long time?
We miss you when you don't visit us enough but we never deactivate your account unless you requested it, or for exceptional cases of customers with very high repeated order rejection rate.